exaN
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I bought an AR2619 from Ibanez Rules last year and the neck pickup ring cracked a couple months ago so I emailed him asking if he had any in stock. He told me "due in stock 5/10/2018", so I kind of just forgot about it. On that exact date I got a notification that Ibanez Rules sent me a package and it arrived 3 days later, free of charge. I'm not affiliated with him in any way, but we all love a good customer service experience :icon_thumright:.